Pre-Order & Refund Policy
Advance payment
A 50% advance payment is required at the time of ordering. This confirms your order and allows us to place it with our supplier on your behalf.
Balance payment
The remaining balance, plus the delivery fee, is due once your item has arrived and before it is dispatched to you.
Cancellations
If you need to cancel, contact us on WhatsApp as soon as possible. Orders cancelled before we've placed them with our supplier are eligible for a full refund of the advance. Once an order has been placed with our supplier, the advance is non-refundable, as it covers the cost already committed on your behalf.
Delays
Pre-ordered items depend on our suppliers' timelines, which can occasionally run longer than estimated. We'll keep you updated on WhatsApp if there's a significant delay.